Security Supervisor

Key Duties

• Supervise, guide, and support Security Officers in their daily duties.
• Ensure all officers are familiar with the site layout, facilities, and emergency points.
• Maintain accurate daily records, logs, and shift handover reports.
• Conduct regular patrols, spot checks, and performance monitoring of officers and premises.
• Manage, coordinate, and guide Security Officers in handling all incidents correctly according to SOPs.
• Conduct emergency response drills and train officers on correct emergency procedures.
• Carry out basic investigations and interviews related to site incidents when required.
• Perform daily safety and physical hazard inspections of the premises.
• Monitor CCTV and fire alarm systems and ensure officers are trained to use them properly.
• Assist visitors, employees, and occupants during emergencies and incidents.
• Gather information, prepare incident reports, and ensure confidentiality of all sensitive information.
• Handle disputes, misunderstandings, and complaints professionally in accordance with company policies and procedures.
• Escort and manage unwelcome or unauthorised persons from the premises when necessary.
• Assist management in training, onboarding, and deployment of officers and relief staff.
• Motivate, coach, and support Security Officers to maintain high morale and performance standards.
• Build and maintain positive working relationships with clients, occupants, authorities, and internal teams.
• Support teamwork and alignment towards common operational goals.
• Conduct basic safety and security risk assessments at site.
• Ensure all security equipment is visually inspected and properly handed over and taken over at each shift change.
• Liaise with police, emergency services, and relevant authorities when required.

Requirements

• Minimum 5 years of experience in Security Industry, with supervisory experience preferred.
• Valid security licence/certification as required by local regulations.
• Strong leadership, communication, and people management skills.
• Good understanding of security operations, SOPs, emergency response, and risk management.
• Experience with CCTV, fire alarm systems, access control, and incident reporting.
• Ability to remain calm, decisive, and professional under pressure.
• Good report writing and basic computer skills.
• High level of integrity, confidentiality, and professionalism.
• Physically fit and able to conduct patrols and respond to incidents.
• Willing to work shifts, including nights, weekends, and public holidays if required.

Singaporean or Singaporean PR preferred